Jobseeker Says Synetal Solutions Took Pay for Jobs That Never Came

Apurv Patel, who has held a UK Skilled Worker visa since 2023, said he paid Synetal Solutions Ltd £3,600 across February and March for healthcare training after he and a friend were verbally promised guaranteed sponsored jobs, according to the BBC. Eight months later, he reported receiving no job offers, interviews or meaningful employment support.

What does Patel allege happened after he paid?

Patel told the BBC he received some training through Synetal Solutions but described it as poor quality. He said he grew concerned when a trainer could not answer routine questions about care work, despite his own two years of prior experience as a healthcare assistant. "She didn't give us any answers and we realised she didn't have any experience of healthcare," he said. He also said communication with the company slowed after his second payment, with responses sometimes taking several days. "I'm frustrated. I paid money, I wasted my time. I did whatever they wanted without any result," he said. "It's had a miserable effect on my family and finances."

How does Synetal Solutions respond?

Synetal Solutions, registered in 2025 and offering career-focused training in healthcare and IT, told the BBC it "takes these concerns seriously and disputes the broad allegation that its services or candidate outcomes are fictitious." The company separately disputed claims that its training was ineffective. Regarding marketing emails the BBC reviewed—advertising a "three-month recruitment programme" with "training and placement with sponsorship" for £5,500—the firm said it acknowledges the "guarantee" wording and recognizes that "contractual terms alone do not resolve concerns about those assurances."

What do outside organizations say about the company's practices?

London Citizens Advice told the BBC it has recorded an increase in recruitment-related scams since the government ended overseas recruitment for care workers, and described Synetal Solutions' practices as "unethical." The training platform iHasco, used by Synetal Solutions to create trainee accounts, confirmed to the BBC that the company was a customer but said its terms do not permit customers to resell its content to individuals who are not employees; iHasco said it was reviewing the account. Synetal Solutions said it acted in accordance with its agreement with iHasco. The Care Quality Commission noted no single qualification automatically confers eligibility for sponsored healthcare roles.

What do UK rules say about charging for job placement?

Home Office guidance cited by the BBC states that recruitment agencies may charge for services such as training or CV-writing assistance but cannot charge fees solely for finding, or attempting to find, employment. Patel has filed a complaint with his bank and sought assistance from Citizens Advice, the BBC reported.

What to watch

• Whether iHasco takes action against Synetal Solutions' account following its stated review
• Whether other clients come forward with similar complaints about sponsorship guarantees
• Any regulatory response addressing fee practices tied to healthcare job placement
• Outcomes of Patel's bank complaint and Citizens Advice intervention

For the full account, including additional emails and company statements, see the BBC's original reporting.